Terms of service
General Terms and Conditions (GTC)
1 Scope of application
These General Terms and Conditions (GTC) apply to all orders placed by customers via our online shop.
2. Contracting Party
The purchase contract is concluded with Slothfullthings, Am Haidschlag 36 in 22926 Ahrensburg.
3 Conclusion of contract
The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order. By clicking on the order button, you place a binding order for the goods contained in the shopping basket. Confirmation of receipt of the order is sent by e-mail immediately after the order has been sent and does not constitute acceptance of the contract. We can accept your order by sending an order confirmation by e-mail or by delivering the goods within five days.
4. Right of Cancellation
Cancellation policy
You acknowledge that the products are personalised and made specifically for each order. Once an order has been placed, it cannot be changed or cancelled.
Special note: The right of cancellation does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
5 Prices and shipping costs
The prices stated on the product pages do not include VAT and other price components. In addition to the prices quoted, we charge shipping costs for delivery. The shipping costs are clearly indicated in the shopping basket system and on the order page.
6. terms of payment
Payment can be made in advance, by credit card, PayPal or other payment methods offered during the ordering process. The purchase price is due immediately upon conclusion of the contract.
7. terms of delivery
Delivery is only made within the European Union.
Unless otherwise stated, the delivery time is approx. 3-5 working days. If not all ordered products are in stock, we are entitled to make partial deliveries at our expense, provided this is reasonable for you.
8 Retention of title
The goods remain our property until full payment has been made.
9. warranty
Quality guarantee
If you are not satisfied with the quality of the products, please contact us within 30 days of receipt of the goods and we will do everything in our power to find a solution.
If our quality assurance team confirms your complaint, we will send you a free replacement order as soon as possible.
We would prefer to resolve any issues and send a replacement order to ensure you are happy with your order. If this is not possible or you cannot wait for a new order, please let us know when you contact us and we will find a solution.
Colour consistency
We use the same printing machines, paper types and working methods as our printing partners to minimise colour variations. Nevertheless, printing is a chemical process in which 100% consistency cannot be achieved. Several factors influence the colour, consistency and final result: machine type, machine settings, paper types, humidity in the room and when the machine was last cleaned, to name just a few examples. Colour deviations that may occur for the above reasons are within acceptable tolerances and are not covered by our quality guarantee.
Defective or damaged products
If you receive damaged orders, such as damage to the products delivered, errors in the number or quantity of products delivered or quality defects in the product delivered that are not due to quality defects. If you wish to place a new order, we will bear the costs of the new order. Please contact us in advance.
10. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find at [link to OS platform]. The seller is neither obliged nor willing to participate in a dispute resolution procedure before an alternative dispute resolution centre.
11. Data Protection
For information on data protection, please refer to our privacy policy.
12. Final Provisions
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between the customer and us is our place of business. Translated with www.DeepL.com/Translator (free version)