Refund policy

1.0 Quality guarantee

If you are not satisfied with the quality of the products, please contact us within 30 days of receiving the goods and we will do everything in our power to find a solution.
 
If our quality assurance team confirms your complaint, we will send you a free replacement order as soon as possible.
 
We would prefer to resolve any issues and send a replacement order to ensure you are happy with your order. If this is not possible or you cannot wait for a new order, please state this when you contact us and we will find a solution.
 
1.1 Colour consistency
 
We use the same printing machines, paper types and working methods as our printing partners to minimise colour variations. Nevertheless, printing is a chemical process in which 100% consistency cannot be achieved. Several factors influence the colour, consistency and final result: machine type, machine settings, paper types, humidity in the room and when the machine was last cleaned, to name just a few examples. Colour deviations that may occur for the above reasons are within acceptable tolerances and are not covered by our quality guarantee.
 
1.2 Defective or damaged products
 
If you receive damaged orders, such as damage to the delivered products, errors in the number or quantity of delivered products or quality defects of the delivered product that are not due to quality defects. If you wish to place a new order, we will bear the costs of the new order. Please contact us in advance.
 

2.0 Lost orders

For parcels lost in transit, please contact us within 30 days of the expected delivery date. 
 
-Incorrect address
 
If you provide an address that the courier deems inadequate, the parcel will be returned and disposed of safely. Should you wish to place a new order with an updated address, you will be responsible for the cost of the new order.
 
-Refusal by the recipient
 
If you refuse the shipment during delivery, the shipment will be returned and disposed of safely. If you wish to place a new order with an updated address, you will be responsible for the cost of the new order.
 
-Uncollected goods
 
If you are unable to receive your order at the address provided, items can be made available for collection at the local post office or at the carrier's collection point. Consignments that are not collected can be returned to the sender. In these cases, please place a new order and contact us so that we can report the problem and arrange a refund of the product price for the new order (you will still have to pay the shipping costs).

If your order arrives damaged in the post, please report the problem on the order details page within 30 days of your customer receiving the item and we will be happy to send you a replacement order. Please include the following:
 
A description of the problem and details of how the order was packaged.
Pictures of the damaged item(s) and packaging (outside of the packaging and inserts).
The pictures are very important to our team for internal reporting. If an order arrives damaged, we will initiate an internal investigation with our printing and logistics partners to ensure that this does not happen again and that any improvements are made as soon as possible. We are very grateful to you for answering any questions and providing us with any valuable photos. 

3.0 Right of cancellation 

You acknowledge that the products are personalised and made specifically for each order. Once an order has been placed, it cannot be changed or cancelled.
You acknowledge that the Products, when printed, may differ from the user content displayed on the screen, e.g. due to the way computers display colours. Any such discrepancy between on-screen user content and physical products that is not due to printing errors is not considered a defect.
If defects are discovered, such as damage to the delivered products, errors in the number or quantity of delivered products or lack of quality of the delivered product that is not caused by lack of quality of the user content, you should provide us with photographic or other documentary evidence of the existence of a defective product. If we have not received a written complaint from you within 30 days of receipt, we accept no liability for defects.
If we agree or you can prove that there is a defect and that it is not due to the carrier, force majeure or other circumstances beyond our control, then we will, at our option, either provide you with a reprint of the order to the extent necessary to correct the defect or offer you a refund for the defective products.
We do not currently support cancellations as the products you order are personalised and made specifically for each order. 

Please contact us, we will almost always find a solution.

info@shop.slothfullthings.com

4.0 Returns 

In those cases where a return is required, please contact us so that we can report the problem and arrange a refund of the product price for the new order. In this way, you only pay the cost of sending the order again.